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Home / Sales Terms and Conditions

Important Notice


Notice about the risks of transplantation failure when buying certain species of trees.

Hardiness and frost damage: Potential for loss and/or damage to certain trees.

Nutcracker nursery sales certain species of trees that have limited hardiness and some have not been extensively tested. The nursery is not responsible for the success rate of the transplantation of these trees or certain phenomenon associated with the hardiness of a tree such as signs of basal sprouting, frost cracks, branch stubs, root death or the incapacity to lignify. The nursery cannot be held responsible for the transplantation failure of trees that are planted in a hardiness zone that does not correspond to the species natural environment.

We strongly recommend before buying our trees, to read the trees technical descriptions to be well informed of the particularity and optimal hardiness zones for each species you are planning on buying. The description contains valuable information, such as the hardiness of the trees and how much experimenting has been done on the species in various hardiness zones. When buying trees and transplanting them into a zone that might put at risk their potential to thrive and even survive, you must aware of the possibility of failure. YOU ARE BUYING AT YOUR OWN RISK.

It is highly possible for certain trees to do well outside of their optimal hardiness zone; per example a tree that has been rated for a 4b zone may grow well in a 3b zone or lower zone, same for a tree rated 5b may also grow in a 4b zone. Environmental factors may influence such adaptation, like the type of soil, sun exposure, snow cover, a large body of water nearby, hedge fences and other trees protecting against the wind or the proximity of buildings. Sometimes global environment factors will influence the performance of trees even inside their recommended hardiness zone. Walnut trees that were planted in an open field fully exposed to the element and very close to the limit of their optimal hardiness zone, yielded poor results. MANY FACTORS MUST BE CONSIDERED BEFORE BUYING LARGE QUANTITY OF TREES.

Policy and procedures for online purchases


Nutcracker Nursery ensures that all information shared via emails or telephone conversations remains confidential, including banking and personnel information. The nursery also commits not to share such information.


Every order placed through our website is subject to a follow up email or phone call. During the follow up, the order details and the mode of payment will be reviewed to ensure the accuracy of the information. You can pay for your order directly online using the websites’ shopping cart which is linked to Paypal. You can use a credit card or your personal bank account when using Paypal to complete the payment. Checks are also accepted and must be made to pepiniere Casse-Noisette and payments can be made also be made at the nursery, to an employee at any time. A detailed bill including applicable taxes will be emailed to you and must be paid prior or upon reception of the merchandise. To ensure that all orders are processed in a fast an accurate manner, it is best to use the online ordering form and payment method.

Terms and condition to make a reservation for trees

When placing an order online to set-aside trees before the spring, the order remains pending and can be cancelled without charges as long as a confirmation email or call has not been made. A 25% deposit may be required in some cases to process the reservation. A reservation for trees is only guarantied once a confirmation has been given either by email or phone with the detailed bill provided once confirmed. The nursery does not guaranty online reservations unless a confirmation has been issued to the client with a bill of sale. For any direct or walk-in reservation, a payment in full is required and delivery of the trees is made about the next days or weeks following the order.

Cancelling an order

When cancelling an order that has been confirmed, a 25% cancellation fee will be charged. Modification to an order can be made up to 30 days before delivery, a new detailed bill will be provided to include the modifications and price changes if applicable.

Nutcracker Nursery will also notify the client if a modification/substitution of tree species, size or cost is necessary and these changes will be submitted to the client for approbation prior to confirming the order.

All plants sold are premium quality and carefully chosen to ensure the best quality in our product. When handled, bare root trees are carefully removed from the ground to ensure the trees have the best chances for a successful transplantation. Potted trees are inspected to ensure that their root system is well and will also yield a good transplantation success rate. In the case of trees that may be inferior in quality that the nursery’s production standards, the client will be notified and modification to the order can be made to take into account those observations.


All our trees are shipped by private courier services or by Canada Post. A tracking number and an email notification are provided with each shipment. The Nursery also offers deliveries for large volume orders within ± 350 Km. Prices are calculated by us, or directly on the website for online orders, according to quantities, sizes and shipping distance.


We only guarantee trees that are bought in the spring. If your tree does not break dormancy in the following weeks of its purchase or delivery, we will replace or refund it. The warranty does not extend to trees that are bought in the fall due to uncertain winter factors such as: lack of snow cover, extreme winter temperatures, a sudden period of warmer weather or damages done by rodents, deers or snow plowing/compaction.

Damage during transport

All goods that are damaged during transport will be replaced by a good of equal value. If a client chooses to be reimbursed instead of exchanging the damaged good, a 15 % restocking charge will be held from the reimbursement. Cost of transport is nun-refundable unless the nursery has made a mistake in the order.

Typing mistake and erroneous information on the website

The nursery strive to ensure the accuracy of the information broadcasted on the website, but sometimes mistakes can be made, therefore if a mistake or misprint occurs, we have the right to refuse an order or submit a modified version for which a price would have been inaccurately quoted. The total costs of orders are finale only when a confirmation has been submitted to the client by email or phone call.


The texts, page layout, logos, illustrations, pictures and other constitutive elements used on this site are protected under the copyright act, whereas the database is protected under a specific act. All these elements are the nursery’s property and the web content collaborators as well as third party owner for which the nursery has obtained the right to reproduce their content. Unless stated otherwise, the content (texts and numbers) of this website can be used for free when a reference is clearly stated and accompanies the information but it cannot be used for commercial or advertising reasons.

Any form of use, reproduction or copy of the texts, contents, pictures, illustrations, graphs, computer applications and everything that constitute the website is strictly prohibited. A formal demand in writing must be submitted to: before reproducing any part of the site. The nature of the demand and the reason must be clearly stated in the email.

Creating hyperlinks to our website

Nutcracker Nursery authorizes without having to make a formal demand the creation of surface links redirecting to our home page or other pages in full contain on our website. However, the use of techniques to include partially or integrally, to disguise, to crop the source of our website in another site or anything that would not clearly indicate the source of the information (such as framing or in-lining) or that could be misleading is not permitted. A formal demand in writing must be submitted to: for approbation prior to executing such act.

Transfer of information

Do not transfer information that may be deemed illegal, threatening, defamatory, obscene, scandalous, and blasphemous or any other kind of information that can be held against the nursery or its employees in accordance with the Québec Civil Code.

Lauréat national 2013 - Concours québécois en entrepreneuriat
Telephone : 1-819-227-1052
Sales Terms and Conditions
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